U -Lock FAQs

What devices are supported?

Nokē is compatible with iOS devices that have Bluetooth 4.0 hardware and running iOS 7.0 or later (including iPhone 4s or newer, iPod Touch 5G or newer, iPad 3G or newer, iPad minis). 

Nokē is also compatible with Android devices that have Bluetooth 4.0 hardware and running the Jelly Bean (4.3) or Kit Kat (4.4) versions of the Android operating system (including Samsung Galaxy S4 or newer, HTC One or newer, and several more).

 

What happens if the battery dies while Nokē is locked?

The Nokē app will show you battery level each time you use it. We will also give you warning a couple months before the battery gets low. However, if the battery dies while Nokē is in the locked position, we have included the ability to "jump-start" your Nokē with an external 9 volt battery to allow you to unlock Nokē, and replace its specially formulated AA battery. See image below for a photo of Nokē's jump-start capability.

 

How secure is Bluetooth?

Nokē uses Bluetooth 4.0 which contains the highest level of security. Bluetooth 4.0 uses 128-bit AES CCM Encryption algorithm to ensure transmissions are encrypted and secure. This is significantly stronger than older Bluetooth devices.

 

Does Nokē add any encryption to standard Bluetooth encryption?

Yes, in addition to standard Bluetooth encryption, Nokē employs the latest in PKI technology and uses cryptographic key exchange protocol to keep your communications with Nokē secure.

 

What type of battery does Nokē use?

Nokē U-Lock uses a specially formulated AA battery, designed to withstand extreme temperatures. You can also replace the battery with an Energizer Ultimate Lithium battery like  these

 

Can I disable the 1-Step Unlock feature?

Yes, you can easily disable this feature in the app by choosing 2-Step Unlock instead.

 

How do I change my quick-click code?

Click on the lock in the app, then click edit. This will display your advanced settings, including your quick-click code. You can edit it here. Be sure the lock is nearby because the app will send the updated code to the lock once you've saved it. The app will instruct you to click the shackle to wake the Nokē and the code will automatically be sent within a few seconds.

 

Is the app free?

Yes, the app is free. It is an essential part of the product.

 

Can I use Nokē while using another Bluetooth device like headphones?

Yes, Bluetooth 4.0 allows multitasking without a problem.

 

Does the Nokē App need to be running to open Nokē?

The Nokē app needs to be running or in the background for Nokē to open. Your phone can be sleeping in your pocket or purse if you have 1-Step Unlock enabled. If you restart your device or if the OS puts the app to sleep, you may need to re-launch the Nokē app.


How do I lock my Nokē U-Lock?

Push the "Nokē" button on your lock body. Press the shackle into the lock, wait until you hear the U-Lock beep signaling it is locked. Pull on the shackle to confirm the lock is secure.