1. Help Center
  2. Contact Nokē Support

How can we best direct your Nokē support assistance?

Below you will find more specified contact information so we can do our best to help answer your questions and solve any problems you may be experiencing.


For support pertaining to: Nokē PRO, Nokē Hardware, Nokē CORE API, and Partner Support, please contact:

To create a customized, technical support ticket,

please click the link below to access the form: https://noke.com/contact-us

Phone: +1 385.327.7063

Email: support@noke.com

To more quickly assist you, in your email, please provide:

  • Company Name
  • Primary Contact Info
  • Software Type: Nokē PRO, CORE API, Third Party Integrated Partner
  • Hardware Type
  • Detailed description of current issue and support required

 

For support pertaining to a Nokē Warranty, please contact:

Email: warranty@noke.com

To file a warranty claim by email, please follow these steps:

1.In subject line be sure to include:

  • Company Name
  • Word "WARRANTY"

2.In body of the email be sure to include:

  • Company Name
  • A Lock List with the lock serial numbers and/or MAC IDs
  • Reason for filing claim    

3. Ship hardware to the following address and include a printed summary in the box

ATTENTION: Nokē Warranty

2000 Ashton BLVD, Suite 375

Lehi, Utah 84043, USA

4: Once we receive your shipment, we will notify you and send a follow-up email. Your hardware will the either be refurbished or replaced and sent back to you. This process can take 1-5 business days and is addressed on a case by case basis.

 

For support pertaining to Nokē Shipping, please contact:

Email: shipping@noke.com